Shipping for Artwork & Sculpture
We can ship to virtually any address in the world.
Artwork shipped within NZ is sent free of charge. International shipments will be assessed and we will provide you with a quote. All items are tracked and signature will be required upon delivery.
Returns & Exchanges for Artwork & Sculpture
Cancellations
Should the need arise to cancel an order after you've placed it, we will do our best to accommodate your request. Order cancellation is a time-sensitive action, so please do get in touch with our Customer service team as soon as possible. Please use one of these methods to contact us.
Please note, that once your order moves into the processing stage in our gallery, we may no longer be able to cancel it. Should this be the case, we can help facilitate a return upon delivery. We do not exchange Artworks or Sculptures once purchased.
Returns -- Damaged/Wrong Item Received?
Don't worry, we'll take care of it! Please contact us at +64 21 175 2853 or susanbadcockgallery@gmail.com
SBG Gallery Shop Shipping
Spend over $100 free shipping *conditions apply
NEW ZEALAND wide standard shipping flat rate - $10
Oversized Items
South Island - Urban Delivery - from $20
South Island - Rural Delivery / PO Box - from $25
North Island Delivery - from $20
Please allow 1 - 4 working days for delivery. Your order will be delivered by NZ Couriers or Pass the Parcel with Track and Trace - Signature required. Once your order has been dispatched you will receive a shipping confirmation email with a tracking number. Be sure to check your Junk mail folder if not received or email us at susanbadcockgallery@gmail.com
Please allow a couple extra working days when shipping to a rural address.
*some exceptions may apply for large/heavy furniture. To be determined on an order by order basis*
All pricing listed is in New Zealand Dollars
SBG Gallery Shop Returns/Refunds/Exchanges
Refund policy
We have a 20-day return policy, which means you have 20 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with any included tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return process, you can contact us. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at susanbadcockgallery@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Non-Returnable Items
Our return policy excludes gift cards, earrings, sale items, edibles, skin care and personal care items unless faulty.
Need To Return An Item?
- Collect the item(s) you wish to return (please be sure to include all packaging and labels) and place in the original shipping box if you still have it, or an appropriately sized box. Be sure to package the items so that they arrive intact. Please note: Items MUST be in complete resalable condition, in the original packaging with all packaging complete otherwise a credit will not be issued.
- Please provide a copy of receipt and note the item or items you wish to return.
- Please provide reasoning for return.
- Place your item(s) in the shipping box. The ship to address for the package should be:
SBG Gallery Shop
47 Talbot Street
Geraldine, 7930
New Zealand